Annoying customer in Hospital
It was ‘Hari Bersama Pelanggan’ in Hospital Tengku Ampuan Afzan, it was just like a customer service day where all the patrons in hospital can voice up their comment, enquiry,and so on.
My buddy Yeong Wen was on duty and she was having bad sore throat that hardly speak a word. I wish i could help and approach her at the counter. There was a guy scolding crazily at my friend and the staff Nurse there.I heard the conversation, I guess i might be a misunderstanding between the chinese guy with Doctor.
" Sir, can you plz calm down? Do u have any problem or May Be u have any conflict with doctor here?’ I tried to calm him down.
"Hey, u lady!u are making assumption! I never say im having conflict with doctor.COnflict is serious!Dont ever make assumption!!"The crazy guy shouted at me.
I replied,’I was saying MAY BE, i’m trying to calm u down and know your problem.’
‘WHo do you think u are to talk with me? I talk only with professionals like doctor. U are making thing worse,u are making assumption!All the doctors here are nice…"
‘…..’ I didnt reply him since he was just an insane patient with osteoarthritis complaining at his doctor then denied it. He kept on shouting at us and accusing us of making assumption.
The story was…The patient had an appointment with a doc.Prior to an injection at his knee, he asked the doc about what is the injection for? The doc replied him," If u dont trust me, I wont inject for you". Doc kept the syringe. He was mad. And he started to scold the staff nurse representing the card stated" Hospital Pakar" (Specialist Hospital). He refused to write an report of complain. He refused to accept our suggestion to meet him with OA specialist. He shouted out load," If u cant solve my problem here, dont put a card here with’ hospital pakar’! U are not professional,no standard to talk with me! Asking you to sit here is useless.U should ask an Ortho specialist here!"
"…." I listened aside and in my heart i really wanted to tell him that, it’s no way that all specialists to sit by the front door awating for your problems, if u have any problem we direct you to the specialist.
Meanwhile,a nice and handsome indian doctor passed by. He waved his hand like a saviour, shake his tail like a dog to the doctor and told him i accused him of having conflict with doctor. He complained the pharmacist didnt tell him what is the injection for. We are quite far apart and it’s not nice to interrupt his conversation with Dr. He never ever ask us about the injection and how are we going to answer. And if he ask, how are we going to know since we didnt know the drug? HE is accusing,actually.
I’m so angry.By the time he back to the desk, he said,’ I know you all think im stupid, but i tell u u are wrong…u are making assumption!’ My friend who is a soft spoken lady, with serious sore throat cant put up with him anymore and with all her strength told him," WE DIDNT THINK YOU ARE STUPID,YOU YOURSELF ARE MAKING ASSUMPTION!"
The insane guy had nothing to fight back but shouted at my friend," You are having sore throat then shut up!"
I was too angry and intended to fight with him. All the staff pulled me down. He left then and deep into heart i really wish i can teach him a lesson to respect others, perhaps by…illegal way. Oopss..sorry, it’s wrong to think like that.
Anyway, senior Chien Kuan told me it’s just a small case,in fact they meet this kind of irritating people everyday in hospital. I really cant believe my experience here, how can a creature of this survive on the earth. He was trying to hurt other. He was not finding a solution but kept on creating problems. I told them," orang in memang memalukan insan di dunia ini"
